Program Description

Learn how to develop an ISO 9001 Quality Management System that goes beyond compliance to maximize value, improvement, and employee engagement.


The ISO 9001 Quality Management Standard management standard published by the International Standards Organization is intended to drive improvement. However, because it is used to achieve third party certification, efforts are often focused on “what the auditor is looking for.”

This course focuses on the improvement aspect of the standards.

Learning Objectives

Participants will have a general understanding of the standards and how they are used for improvement. They will also have a general approach that can be used to implement or improve their current management systems.

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Mary Brandt

Mary Brandt

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